The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business

The Secrets of Successful Communication A Simple Guide to Effective Encounters in Business To succeed at work and in life people need to know how to have great encounters in person online and on the phone with customers colleagues and clients Kevin McCarney shows how readers can create

  • Title: The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business
  • Author: Kevin T. McCarney
  • ISBN: 9780983124436
  • Page: 427
  • Format: Paperback
  • To succeed at work and in life, people need to know how to have great encounters in person, online, and on the phone with customers, colleagues and clients Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain the two communication brains we all use.The bookTo succeed at work and in life, people need to know how to have great encounters in person, online, and on the phone with customers, colleagues and clients Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain the two communication brains we all use.The book not only helps readers build their own communication skills but also gives them simple, easy to remember ways to explain the art of communication to anyone, including managers and front line employees.

    • Best Read [Kevin T. McCarney] ✓ The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business || [Business Book] PDF Ã
      427 Kevin T. McCarney
    • thumbnail Title: Best Read [Kevin T. McCarney] ✓ The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business || [Business Book] PDF Ã
      Posted by:Kevin T. McCarney
      Published :2019-06-06T09:36:41+00:00

    About “Kevin T. McCarney

    • Kevin T. McCarney

      Businessman, entrepreneur, community leader, and an observer of situations and people, Kevin McCarney has had millions of encounters with people of all kinds since he opened his first Poquito M s restaurant in 1984 From the beginning, he has worked to create a business that would inspire loyalty from both his customers and his employees He understands that a business thrives with every great encounter and suffers with every poor one And he believes the same is true of every part of life.That first small restaurant has grown into a business with twelve locations serving over four thousand customers every day in the Los Angeles area, including one on the lot of Warner Bros Studios Based in Burbank, California, the restaurants specialize in fresh Mexican food Because each restaurant produces over nine hundred tortillas a day, Kevin invented an aluminum tortilla press, a machine on which he holds multiple patents.Kevin has been a guest speaker at the USC Marshall School of Business, the UCLA Anderson School of Business, and Woodbury University He has served on the board of directors of the California State Compensation Insurance Fund, the California Restaurant Association, the Burbank Arts in Education Foundation, the Boys and Girls Club of Burbank, and the Universal City North Hollywood Chamber of Commerce.Kevin has been encountering customers since his first paper route at the age of seven Growing up in Hollywood, California, he worked as a janitor, a waiter, a manager, a trainer, a switchboard operator, a doorman at Grauman s Chinese Theater, and a tour guide at Universal Studios He currently lives in Burbank, California, with his wife and children.

    361 thoughts on “The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business

    • Since I spend my time communicating – in my job, on my blog, talking to my dog – I get really excited when I received this book. This book is a wonderful collection of practical perspectives, targeted stories, and optimal ways to communicate. Using the Big Brain vs Little Brain approach, the author outlines various ways we can communicate and the either devastating or uplifting effects we can have on others. What I enjoyed about this book was the way the chapters, stories, and take-aways wer [...]


    • Big Brain v little brain wasn’t a concept to which I had really given any thought. However, Mr. McCarney’s book spelled out the concept in everyday language that resonated with me. Not only is this a great trade book for business people, but it is easy to shift the concepts and ideas to any situation. Keeping the key “takeaways” in mind everyone should be able to avoid those large faux pas that catch us unawares and keep us from succeeding. In addition, I found that these simple concepts [...]


    • *I received a free copy through 's first-reads program.*This was a compelling guide to effective communication using one's Big Brain (reflective thinking and judgement) instead of one's Little Brain (tendency to spit out foolish comments). By contrasting the effects of filtering one's thoughts through the Big Brain and reacting impulsively, McCarney gives advice on how to deal with the different facets of conversation with other people. McCarney presents this information in an easily accessible [...]


    • I got this through first reads. Thanks!This book is a lot of repetition. I mean a lot. How many times can you explain how important moments are? I seriously feel like this whole book was just preaching at me about moments, which I obviously already knew otherwise I wouldn't have wanted to read the book--I know how important communications with other people are. That's why wanted to read the book. You don't need to tell me about it every chapter.Two-star because I think it'd be useful to somebod [...]


    • I work in retail and this book was very beneficial. I understand completely where he's coming from with the Big Brain (the logical thinker) and the Little Brain (the blurt out whatever comes to mind first thinker.) I think my favorite part of this book is that he gives examples of how the Big Brain and Little Brain reactions can be applied to many situations. He gives descriptions of how a situation can go either way depending on which Brain you choose.I got this book free as a part of the First [...]


    • I took this book from the library while looking for good communication tools and ended with some aha moments in the process.Two things that stand out is the idea that the Big Brain responds and the Little Brain reacts, and this idea of how having all these forms of communication have impaired us to the simple ability of starting and finishing a conversation.There are so many great insights. I think this should be required reading for any business professional.


    • Vital information. Easy to understand presentation. It is not written from a Christian perspective; however, I found much of the advice/content of this book could be drawn from the book of Proverbs (which contains much wisdom in communication.)I love the big brain vs. little brain analogy! It's a great word picture that really sticks with you. Since reading this book, I find myself putting more effort into fighting the little brain and encouraging the big brain. :)


    • I won this book as part of a giveaway, but as a communications professional, was happy to win it. I picked up some good information in this book and would recommend it to anyone looking to increase their communications skills or to someone looking to read into other people better.It's not always about what you say, but how you say it. This book will help you learn how to say it.



    • Very instructive communications book. It emphasises that we need th think before speaking and evaluaate the mood and experiences of both the speaker and the receiver. Free copy for review purposes.


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